Hi! Attempts were made by fizz several times to debit 258 dollars from my credit card, except I have

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Elenameyr
Elenameyr Posts: 2 ✭
edited July 5 in Your Fizz Account
Hi! Attempts were made by fizz several times to debit 258 dollars from my credit card, except I have never made such an expense. I would like to talk to fizz to fugure this out before reporting it if if wasn't actually fizz or if fizz has been trying to debit unjustified amounts of money; I only have a phone plan with fizz.

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  • Whizz
    Whizz Posts: 25,464 admin
    Answer ✓

    Hello Elenameyr,

    Thank you for letting us know about this.

    I verified your Fizz account, and I cannot find any transaction with the amount specified.

    As elena code xzi4t mentioned, the amount is similar to the one you are charged for a Fizz modem if you don't return it. However, there is no internet plan on your Fizz account. If you had an internet plan with us on a different account, please make sure you return the modem. You can find more information on this topic here:  https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

    However, if you don't have another Fizz account, I recommend contacting your bank regarding this situation. You can also contact us from the support page for further assistance. You can do that here: https://fizz.ca/en/support

    Have a good one!
    -Vlad, Community Moderator

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