New Iphone 16 esim

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Boomer9
Boomer9 Posts: 6 ✭✭
edited July 3 in My Mobile

Hello presently on business in US. Have to change my phone (other one dead). In US Iphone 16 only Esim. Will I be able to transfer my Fizz account to new phone?

Best Answer

  • suresh0704
    suresh0704 Posts: 148 ✭✭
    Answer ✓

    Yes, login to your fizz account and in manage plan you will find an option called change sim. You can opt for eSIM and can change your sim.

Answers

  • rxheaven
    rxheaven Posts: 148 ✭✭

    Are you asking whether Fizz supports ESIM?

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,940 ✭✭

    No problem, https://fizz.ca/en/faq/install-and-activate-esim

  • Ajan
    Ajan Posts: 70 ✭✭

    I hv the same question too, so i should login my fizz account on my new phone right？

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,940 ✭✭

    Yes but for change for eSIM you have need wifi.

  • Boomer9
    Boomer9 Posts: 6 ✭✭

    Thanks, if I understand:
    Buy the new phone, access Fizz trough Wifi, change Sim in Manage my plan.
    All can this be done in the Apple Store in the US?

  • BlueAardvark470
    BlueAardvark470 Posts: 4 ✭✭

    Go into your fizz account and press activate SIM. Then, you can activate an ESIM and switch to that from your previous physical SIM.

  • Boomer9
    Boomer9 Posts: 6 ✭✭

    Finally, Esim is available to existing customers, not only to new customers?

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 279 ✭✭

    Yes, it is available to all customers, both new and existing.

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,940 ✭✭
    edited July 2

    @Boomer9 said:
    Finally, Esim is available to existing customers, not only to new customers?

    Hello, yes for everyone with Fizz compatible phones.

  • Whizz
    Whizz Posts: 25,466 admin

    Hello @Boomer9 ,

    Thank you for your question.

    To answer it, yes, you can now change your physical sim card, or existing e-SIM, to another eSIM.
    To make the change, please log in into your Fizz account > My plans > Manage plan > Change my sim. You will be asked to enter the details of a payment method associated with your mobile plan. The idea is to validate your identity as the owner of the plan. You will not be billed for any amount.
    Scan the QR code and install your eSIM within 30 minutes of ordering. Once installed on your phone, do NOT delete your eSIM - after 30 minutes, your QR code will expire, and you won’t be able to install your eSIM. You’ll have to start over with a new eSIM.

    Once your request to change your SIM is submitted, a 30-minute delay is set for security reasons before your new SIM is officially activated. After 30 minutes after the request is submitted, you cna test the line using the instructions here: https://fizz.ca/en/faq/how-test-my-fizz-line

    If you need further assistance, out agents are at your disposal and you can get in contact with us here: https://fizz.ca/en/support

    Have a good one,
    -Alexandra, Community Moderator

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