Travel add on issues - I can use data apps like Messenger but not text SMS

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MiaC
MiaC Posts: 2 ✭✭
edited July 2 in My Mobile
As the subject line says, I can use data apps like Messenger, Signal, Discord, and I can send and received email. I can receive text messages, but I cannot send them. I'm in Europe on an iPhone. Can anyone advise? Tech support is currently down for Fizz; and I've tried restarting iPhone 11 several times, with no success. Thanks!

Best Answer

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 282 ✭✭
    Answer ✓

    When your phone first started roaming in Europe, you should have received an email explaining what your roaming options are. You seem to have managed to buy a travel addon for data, as all of your over-the-top messengers are working. However, outgoing text messages are not included in a data addon. For that, you have to put some dollars into your Fizz wallet.

    https://zone.fizz.ca/dce/customer-ui-prod/
    Manage my plan -> The extras -> Wallet

    https://fizz.ca/en/faq/what-is-my-wallet-and-how-do-i-use-it

    Contrary to what it says in the FAQ above, besides Québec, the wallet is also available in Ontario, not sure about other provinces.

    The email you received when you first started roaming will tell you how much each outgoing texts will cost you. Incoming texts are always free.

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,947 ✭✭

    Have you money on the wallets? Add-on ?

  • Whizz
    Whizz Posts: 25,472 admin

    Hello MiaC,

    We are sorry to hear about the issue you're experiencing. I want to inform you that while in roaming, you can use mobile data through a travel add-on, which you have purchased. I verified your account and confirmed that the add-on is active on your plan.
    You should be able to receive text messages, but sending messages may require additional steps. Since Fizz provides services for Canada and the US within the coverage area, this might be related to the roaming settings.
    I recommend that you either purchase a travel add-on to send text messages while roaming, if offered through the travel add-on or pay-as-you-go feature. You can do this by navigating to My Plans > Manage Plan > Travel Add-ons or Wallet.
    For more details, please consult our FAQ page here:https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

    We remain at your disposal for further assistance if needed. You can also contact us through live chat: https://fizz.ca/en/support

    Thank you for your understanding. 
    Have a good one, 
    -Alexandra, Community Moderator

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