What can I do about an inconsistent wi-fi signal strength?

Suds
Suds Posts: 2 ✭
edited June 22 in Internet
I have done speed tests at various times of the day and the results always vary.

Best Answer

  • Whizz
    Whizz Posts: 25,258 admin
    Answer ✓

    Hello @Suds,

    Thank you for letting us know about this.

    I have made the necessary verifications in our tools, and I see there is no unavailability declared in your sector and your modem signals appear to be optimal.

    For any Wi-Fi related issues, the first step is to ensure you have run a network scan at home. You can do this from the Fizz Wi-Fi application under the Tools and support section.

    After the scan is completed, you will receive more information about your Wi-Fi network and might help you identify what is causing the issues.

    If this doesn't help, I recommend contacting us from the support page for further assistance. You can do that here: https://fizz.ca/en/support
    

    Have a good one!
    -Vlad, Community Moderator

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 4,820 ✭✭
    edited June 22

    @Suds said:
    I have done speed tests at various times of the day and the results always vary.

    Have your signal checked by support
    https://fizz.ca/fr/soutien

  • Mike RZMAX
    Mike RZMAX Posts: 5,174 ✭✭

    @Suds said:
    I have done speed tests at various times of the day and the results always vary.

    Unplug the modem for a few minutes and plug it back in.
    If the problem persists, contact support to check if your signal is compliant.
    https://fizz.ca/fr/soutien

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,700 ✭✭

    Internet Signal or Wifi ? Not de same.

    Install Fizz Wifi apps for check where is problem.

    For speed problem with your modem, contact support.

    https://fizz.ca/en/support

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