I wrongly deleted the esim

hebewang842
hebewang842 Posts: 2 ✭
edited June 20 in My Mobile
I wrongly deleted my esim on my phone, how can I keep this phone number?

Best Answer

  • Whizz
    Whizz Posts: 25,230 admin
    Answer ✓

    Hello hebewang842,
    Thank you for describing the situation to us.
    If you deleted your current eSIM, you will need to make a new request for an eSIM change directly on your account.
    To do so you need to go under My plans>Manage my plan>Change my sim.
    You will then be able to get a new QR code to install the eSIM again into your phone.
    Here is an FAQ about this https://fizz.ca/en/faq/how-can-i-change-sim-associated-my-mobile-plan
    If you have further questions you can reach us to https://fizz.ca/en/support
    Have a nice day.
    -Mihai, Community Moderator  

Answers

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 225 ✭✭

    Do you still have the e-sim profile information originally received from Fizz? If it is used again on the exact same phone, you can try to reactivate it. Not sure, if that is going to work on Fizz, but I was able to do that with my previous carrier before I moved to Fizz.
    If that does not work, go to Manage my plan -> Change my SIM and follow the steps to order a new e-sim profile.

  • alexanderluo10890
    alexanderluo10890 Posts: 738 ✭✭

    You can reach https://fizz.ca/en/support

  • Bois_3ISKD
    Bois_3ISKD Posts: 4,787 ✭✭

    @hebewang842 said:
    I wrongly deleted my esim on my phone, how can I keep this phone number?

    My plans > Manage my plan > Change my SIM, select install and activate an eSIM. You then install the new eSIM on your new phone and activate it with your existing mobile plan.

    https://fizz.ca/en/faq/install-and-activate-esim

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