Had to disconnect my modem, but when I reconnected it I'm only getting 90 Mbps instead of 500?

KayBrr
KayBrr Posts: 4 ✭
edited June 19 in Internet
Hello!

We upgraded to Fizz yesterday. Tech visit was cool and smooth, and speed were great!
Today, i had to clean up around the installation point and had to unplug the modem (power and coaxial).

Hooked everything back up, but now I'm only getting barely 90 Mbps speed instead of the 500+ I had beforehand.

Now, it's my first time with a cable modem, so i don't know if there's a certain period of time before full connections is re-established, but my modem is also showing a solid dark blue light, which is odd. Not in the documentation provided. Of note: my modem is in bridge mode to our existing router-WIFI network.

Thanks for any insights!

Best Answer

  • Whizz
    Whizz Posts: 25,230 admin
    Answer ✓

    Hello KayBrr,

    Thank you for letting us know about this.
     

    I have made the necessary verifications in our tools, and I see there is no unavailability declared in your sector and your modem signals appear to be mostly optimal.

    Please make sure the modem is connected directly to an electrical wall outlet, and you are not using an extension cord for the modem's connection. Also, please check if the coaxial cable is properly screwed at both ends.

    After that, you can reboot your modem by unplugging it for a few seconds.

    Furthermore, I recommend disconnecting your own router in order to test your connection without it.

    You can find more information on this topic here: https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do

    If you still encounter issues after following these steps, please contact us from the support page here: https://fizz.ca/en/support


    Have a good one!

    -Vlad, Community Moderator

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,658 ✭✭
    edited June 19

    Hi contact support for test signal.

    Install Fizz wifi apps for diagnostic too.

    https://fizz.ca/en/support

  • Bois_3ISKD
    Bois_3ISKD Posts: 4,789 ✭✭

    @KayBrr said:
    Hello!

    We upgraded to Fizz yesterday. Tech visit was cool and smooth, and speed were great!
    Today, i had to clean up around the installation point and had to unplug the modem (power and coaxial).

    Hooked everything back up, but now I'm only getting barely 90 Mbps speed instead of the 500+ I had beforehand.

    Now, it's my first time with a cable modem, so i don't know if there's a certain period of time before full connections is re-established, but my modem is also showing a solid dark blue light, which is odd. Not in the documentation provided. Of note: my modem is in bridge mode to our existing router-WIFI network.

    Thanks for any insights!

    Contact support, they will check if the signal is adequate.

This discussion has been closed.

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