Not getting credit for months as a fizz customer.

Steeler
Steeler Posts: 8 ✭✭
edited June 17 in Your Fizz Account

DINOSAUR BADGE
I received my badge for 1 month with fizz NOV 2024.
Which means Oct 2024 I signed up. That would mean I should be at 8 months today.
However my badge only shows the first month points and what looks like 1 month in the progress of the 6 month badge.
The only reason I can think may be because I changed my plan?
BUT THAT DOESN’T AND SHOULDN'T CHANGE MY LOYALTY POINTS STILL BEING A FIZZ MEMBER.

Answers

  • Shmutz
    Shmutz Posts: 204 ✭✭

    I had a similar issue, had a ticket open for over 6 months with no progress. Eventually talked to CS again and they applied the badge and points manually. No idea how many other points I missed.

  • Mike RZMAX
    Mike RZMAX Posts: 5,114 ✭✭
    edited June 17

    @Steeler said:
    DINOSAUR BADGE
    I received my badge for 1 month with fizz NOV 2024.
    Which means Oct 2024 I signed up. That would mean I should be at 8 months today.
    However my badge only shows the first month points and what looks like 1 month in the progress of the 6 month badge.
    The only reason I can think may be because I changed my plan?
    BUT THAT DOESN’T AND SHOULDN'T CHANGE MY LOYALTY POINTS STILL BEING A FIZZ MEMBER.

    Contact support and they will unlock your 6 month badge. Will be unlocked in less than 24 hours.

    https://fizz.ca/fr/soutien

  • suresh0704
    suresh0704 Posts: 102 ✭✭

    I had same issue twice, then opened a ticket and resolved in 2 days.

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,636 ✭✭

    Yes for me too fastly resolve.

  • rxheaven
    rxheaven Posts: 23 ✭✭

    The forum won't be of much help in this case, you need to contact support. I personally find that chat is the best, for a more targeted answer.

    Let us know how it went, I think you are correct in your assessment and should get the badge.

  • BTUFP
    BTUFP Posts: 68 ✭✭

    To unlock the Dinosaur Badges, you’ll need to reach out to the support team directly. They’ll be able to assist you with the process and answer any questions you might have. Good luck!

  • Mark123_2024
    Mark123_2024 Posts: 6,969 ✭✭

    @Steeler said:
    DINOSAUR BADGE
    I received my badge for 1 month with fizz NOV 2024.
    Which means Oct 2024 I signed up. That would mean I should be at 8 months today.
    However my badge only shows the first month points and what looks like 1 month in the progress of the 6 month badge.
    The only reason I can think may be because I changed my plan?
    BUT THAT DOESN’T AND SHOULDN'T CHANGE MY LOYALTY POINTS STILL BEING A FIZZ MEMBER.

    You need to contact the support team. I had the same issue for the one year badge.

  • Whizz
    Whizz Posts: 25,216 admin

    Hello @Steeler ,

    Thanks for contacting us.
    I have verified your account and as the Dinosaur badge for 6 months was not received, I have made a ticket to our technical team to investigate further and fix it.
    You can follow the progress under your account, My settings, My tickets.
    Also, you will be automatically informed by email once the resolution is provided.

    Thank you for your cooperation and patience.
    Have a nice day!
    Simona, Community Moderator

This discussion has been closed.

Categories