RCS Chats disabled by Fizz

Tennessee_Jed
Tennessee_Jed Posts: 4
edited June 5 in My Mobile
New customer, signed up yesterday. Have been using RCS chats with previous provider on this same phone.

RCS is not working and the status shows that this is "not supported" and "RCS has been disabled by your carrier"
I saw a previous help message on this from 2 weeks ago - in my case I have both data and unlimited texts on my plan.

Using Google messages with the 18 May 2025 update. Android version 14.

Best Answer

  • Whizz
    Whizz Posts: 25,119 admin
    Answer ✓

    Hello @Tennessee_Jed,

    Thank you for letting us know about this.

    In order to make sure that RCS messaging works properly, please make sure you are using the Google messages application. The application needs to be updated to the latest version available.

    Also, please make sure that your phone is updated to the latest Android version available as well.

    If the issue persists, you can also try reinstalling your APN settings. More details here: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    You can see more information about RCS messaging here: https://fizz.ca/en/faq/whats-rcs-messaging-android-phones

    Have a good one!
    -Vlad, Community Moderator

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 4,962 ✭✭
    edited June 4

    @Tennessee_Jed said:
    New customer, signed up yesterday. Have been using RCS chats with previous provider on this same phone.

    RCS is not working and the status shows that this is "not supported" and "RCS has been disabled by your carrier"
    I saw a previous help message on this from 2 weeks ago - in my case I have both data and unlimited texts on my plan.

    Using Google messages with the 18 May 2025 update. Android version 14.

    On my phone, RCS works. I'm using Android 14.
    https://fizz.ca/en/faq/whats-rcs-messaging-android-phones

  • wenhan
    wenhan Posts: 1,996 ✭✭

    working fine on my phone. try restarting or trying again later.

  • Bois_3ISKD
    Bois_3ISKD Posts: 4,673 ✭✭

    RCS works for me too.

  • J_L_79471_ref_F77OI
    J_L_79471_ref_F77OI Posts: 212 ✭✭

    RCS also works for me.

  • Tennessee_Jed
    Tennessee_Jed Posts: 4
    Ok thanks all... Will restart a few times over the next day and see if it kicks in!
  • alexanderluo10890
    alexanderluo10890 Posts: 682 ✭✭

    @Tennessee_Jed RCS is not controlled by Fizz. Try to uninstall and install the message app should fix the issue.

This discussion has been closed.