Won't let me change my current plan to the lower price...

Thierry C. #38944
Thierry C. #38944 Posts: 241 ✭✭
edited June 1 in Internet

Currently paying 39$/month for the Download 30 Mbps, Upload 10 Mbps plan.

This same plan currently has a promotional price at 33$/month. However, when trying to select it, I get the error message: There appears to be no change to your plan. If you want to adjust your plan, try again and resubmit.

So I can't get the promo price on my current plan and Fizz Support can't change it manually... Only option would be to change my plan and next billing cycle, reselect my old plan with the new price. That seems like a ridiculous way to make a pricing update that should be simple.

Is there another solution available to solve this?

Thanks!

Best Answer

  • Whizz
    Whizz Posts: 25,223 admin
    Answer ✓

    Hello @Thierry C. #38944

    Thank you for letting us know about this.

    I verified your account, and I want to inform you that a ticket regarding this situation was already escalated to our technical team.

    Our technical team will investigate the situation and provide a resolution as soon as possible. You will receive an email as soon as our technical team resolves the ticket.

    We appreciate your understanding in this situation.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 5,122 ✭✭
    edited June 1

    @Thierry C. #38944 said:
    Currently paying 39$/month for the Download 30 Mbps, Upload 10 Mbps plan.

    This same plan currently has a promotional price at 33$/month. However, when trying to select it, I get the error message: There appears to be no change to your plan. If you want to adjust your plan, try again and resubmit.

    So I can't get the promo price on my current plan and Fizz Support can't change it manually... Only option would be to change my plan and next billing cycle, reselect my old plan with the new price. That seems like a ridiculous way to make a pricing update that should be simple.

    Is there another solution available to solve this?

    Thanks!

    Contact support
    https://fizz.ca/fr/soutien

  • Thierry C. #38944
    Thierry C. #38944 Posts: 241 ✭✭

    I did. They said they can't change it manually, to change to another plan, then change back to my current plan next billing cycle.

    They'll submit a ticket but who know if it'll actually get fixed.

  • elena code xzi4t
    elena code xzi4t Posts: 12,133 ✭✭

    Hi @Thierry C. #38944
    This seems to be a display error

  • alexanderluo10890
    alexanderluo10890 Posts: 738 ✭✭

    @Thierry C. #38944 I don't see there has the promotion for $33 also. How much do you pay your current plan? Do you have $6 discount applied on it? I think that's why it is showing the price is 33.

This discussion has been closed.

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