How do I get to use the Chat function on the site?
Best Answers
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@Flore3121 said:
I have questions about setting up my Fizz mobile plan and I can't use the Chat option on the site; whenever I open it, it shows me an old chat; I don't know how to start a new one without logging out of my account. I don't want to log out of my account now because I am in the process of filling up the forms (choosing my plan etc). How can I use the chat and start a new conversation? Thank you in advance!You can continue chatting on the old chat, another agent will answer you.
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@Flore3121 You can open another browser or use other device to chat.
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Contact @Whizz with private message if chat don't work.
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You can write anyway and they will respond !
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Hi @Flore3121
Leave a message on the old chat someone will be answer it
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@G225 code IRSGE said:
Contact @Whizz with private message if chat don't work.For your information @Flore3121 :
I discovered after a while that it is best to use the chat when we need support or information for the account part of the site. And it is best to contact Whizz when we need help about something on the forum part of Fizz (then use the little envelope at the right top of the forum's pages).I also noticed that the chat stays open a few days when we used it. Then we can just go on with that one. you start a new one when the old one disappear. I hope it will be useful for you. Bye
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Thank you very much everyone, I tried what you recommended and it worked! Someone responded to my older chat
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@Flore3121 said:
Thank you very much everyone, I tried what you recommended and it worked! Someone responded to my older chatHappy that worked
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