Why my phone say RCS has been disabled by Fizz?
Best Answers
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Hi @junozero
This is very strange, are you using the original app for the SMS? the RCS is using the data
You can try to reset the network settings, this will delete the wifi and Bluetooth setting tooThe guide https://fizz.ca/en/faq/whats-rcs-messaging-android-phones
You can also try to contact the support https://fizz.ca/en/support
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@junozero To use RCS, you need to have:
A mobile plan including text messaging and access to mobile data or Wi-Fi A compatible phone on Android version 5.0 or higher An updated Google Messages application
Do you have text messaging?
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Answers
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what's your phone?
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Yes, my phone is google pixel 7.
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@junozero said:
Yes, my phone is google pixel 7.Did you try to disable and enable it?
Open the Messages app. Tap Settings. Tap Chat Features. Tap Enable chat features on or off.0 -
@junozero
Do you have unlimited texts or an addon or money in the fizz's wallet?
Do you have wifi or lte data on?0 -
@elena code xzi4t said:
@junozero
Do you have unlimited texts or an addon or money in the fizz's wallet?
Do you have wifi or lte data on?I tried connecting with wifi and data, but none of them works. Also my friends said they don't see RCS option when they messaging me.
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@junozero
Are you using Google Messages?
Can you check if you have Chat features enabled?
Did you try to reset the network settings? Remember this will reset the wifi and Bluetooth settings too0 -
@junozero
My option is enabled
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@elena code xzi4t said:
@junozero
My option is enabledYes, my RCS is enabled and it works last week until I added data plan.
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RCS have need data to work.
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@G225 code IRSGE said:
RCS have need data to work.yes, I connected with wifi and data.
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Desabled Wifi and try with free data of your plan..
Contact support. @whizz0 -
Hello junozero,
We are sorry to hear about the situation encountered with your RCS.
As the other users already suggested, in order for this option to work, you need to have a mobile plan including text messaging and access to mobile data or Wi-Fi, a compatible phone on Android version 5.0 or higher and an updated Google Messages application.
The information is visible here: https://fizz.ca/en/faq/whats-rcs-messaging-android-phones
After verifying your Fizz account we noticed that the mobile plan is not having text messages included therefore this is why it is not working.
If you wish to use this service, you can change your plan in order to include texts, by accessing My plans- Manage plans-Change my plan and the changes will be applied at the starting of your next payment cycle or you can purchase an Add on for texts with immediate effect.
To buy the Add on you can go to My plans- Add ons.
Here are more details: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one
I noticed that was also a ticket created for the technical department for this situation and you were informed that we are not blocking the access from our side, since this feature is offered by Google.
After adding the texts to your plan it should work properly.
Thank you for understanding.
Have a great day.
-Lavinia, Community Moderator0
