There seems to be something wrong with my FIZZ page ...

Bei_333
Bei_333 Posts: 2 ✭
edited May 23 in Your Fizz Account
Hi, I’m having an issue accessing the "My Plan" section on the Fizz website. When I log in and click on "My Plan", the page appears completely blank. Other sections like "My Rewards" work fine. I’ve tried different browsers, cleared cache and cookies, used my phone, iPad, and other devices — but the issue persists.

Could you please check if there’s a problem with my account or with the website itself?

Thank you!

Best Answer

  • Whizz
    Whizz Posts: 25,117 admin
    Answer ✓

    Hello Bei_333 ,
    I am sorry for the situation encountered related to the display issue on your account.
    I’ve reviewed your account, and everything appears to be in order on our end.
    I recommend trying to access it using an incognito/private browsing window. This can help bypass any browser-related issues that might still be affecting the page, even after clearing cache and cookies.
    If the problem persists after trying incognito mode, please don’t hesitate to reach us at https://fizz.ca/en/support
    Have a nice day.
    -Mihai, Community Moderator

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,515 ✭✭

    Hi, the website have problem if you don't use mode private with your browser. It's not your account.

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