Issue converting existing sim to esim

chian · May 15

I was trying to convert my existing sim to esim, after the 30 minute wait it an error message popped up said activation failed. I can see two sims on my phone, the original sim one can only route SOS while the esim does not have a number attached to it and is not able to connect to internet.

Already contacted support and submitted a ticket for it, wondering if someone had the same experience?

Whizz · 5:48AM

Hello chian,
I’ve reviewed your account and can confirm that the SIM swap request you placed earlier today has since been successfully completed and the ticket has been closed.
We understand how inconvenient it can be to be without service, even temporarily, and we sincerely appreciate your patience while this was being resolved.
If you experience any further issues or have any questions, feel free to reach out https://fizz.ca/en/support
Have a nice day.
-Mihai, Community Moderator

Andrei_ref_R7VK1 · May 15

@Whizz please take a look

alexanderluo10890 · May 15

Fizz cannot transfer current number to an eSIM, but you could port a non-fizz number to an eSIM.

MobileFizzer_VBMV6 · May 16

Fizz cannot transfer current number to an eSIM

That's no longer accurate, they introduced e-sim transfers on existing plans a few days ago.

alexanderluo10890 · May 16

@MobileFizzer_VBMV6 said:

Fizz cannot transfer current number to an eSIM

That's no longer accurate, they introduced e-sim transfers on existing plans a few days ago.

You're right. Check here: https://fizz.ca/en/faq/install-and-activate-esim

junozero · May 16

Transfer esim on existing plans just came out, maybe still has some issues. You need to contact https://fizz.ca/en/support

Issue converting existing sim to esim

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