Quebec user - Can't recharge my wallet + Add-on 60 mins usage question

DanielHe
DanielHe Posts: 5 ✭✭
edited May 16 in Your Fizz Account

Hi everyone,

I'm a new Fizz user from Quebec and I have two questions I hope someone can help with:

I tried to top up my wallet from my Fizz account, but it seems like the option to add money is missing or unavailable. Is this feature not supported for Quebec users? If so, is there any workaround?

I recently purchased the 60-minute add-on. I'd like to confirm: does this add-on only cover outgoing calls, or does it also include incoming calls?

Thanks in advance for any help or clarification!

Best Answer

Answers

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 191 ✭✭
    edited May 14

    I tried to top up my wallet from my Fizz account, but it seems like the option to add money is missing or unavailable. Is this feature not supported for Quebec users?

    When I just tried it from my Ontario plan, there was a green "Add Funds" button right under where it shows the current credit in big letters. Previous posts here in the forum claimed that the wallet is available only in Québec and Ontario, but that should then of course include you.

    I recently purchased the 60-minute add-on. I'd like to confirm: does this add-on only cover outgoing calls, or does it also include incoming calls?

    It would apply to both outgoing calls made from and to as well as incoming calls received in your plan's designated coverage area. As you pay for airtime, not just for making outgoing calls.

  • alexanderluo10890
    alexanderluo10890 Posts: 547 ✭✭

    Add funds works for me(Quebec).

  • DanielHe
    DanielHe Posts: 5 ✭✭

    Thanks very much, I found where is the wallet now.
    and BTW could I refund the money I charged into my wallet ?
    for example , I charged $10 into my wallet at first , after few month ,there is still $5 left in my wallet,could I get it back?
    tks

  • junozero
    junozero Posts: 158 ✭✭

    @DanielHe said:
    Thanks very much, I found where is the wallet now.
    and BTW could I refund the money I charged into my wallet ?
    for example , I charged $10 into my wallet at first , after few month ,there is still $5 left in my wallet,could I get it back?
    tks

    Yes, you can be refunded the money added to your wallet. You need to contact customer service for this: https://fizz.ca/en/faq/what-is-my-wallet-and-how-do-i-use-it#3

  • swatt_code_K2HJV
    swatt_code_K2HJV Posts: 143 ✭✭

    You may ask for a refund now by writing a ticket or you can wait until you close your account. At this moment, you will receive a refund automaticaly on your credit card. You may put as low as 1$ in your wallet.

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