Still not getting most points

Shmutz
Shmutz Posts: 177 ✭✭
edited May 14 in Your Fizz Account

I haven't been getting most points and badges,
Every time I comment within 5 minutes on new posts I only get 3 points.
I Also don't receive any bonus (50 points) for best answers.
After I didn't receive my 1 month badge I contacted customer support, which awarded it manually and opened a ticket.
That ticket was closed after 3 months without any progress, I reopened it, contacted CS again, and again- got the generic "we're still working on it" reply.
Since then two more months have passed and there's no change.
I'm missing a lot of points and my 6 months badge.

Please assist @Whizz

Best Answer

  • Whizz
    Whizz Posts: 25,098 admin
    Answer ✓

    Hello Shmutz 

    We're sorry for the inconvenience.

    I have opened a ticket for you in order for our technical team to manually unlock the 6 months badge. Your ticket number is #340394. You can view it and track its progress by accessing your account → My settings → My tickets.
    Once we have a response from them, we will reach out to you via email. Rest assured as they will try their best to solve this as soon as possible. Here are more details regarding the rewards https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
    Thanks for your kind understanding and cooperation!

    For further details, please contact us directly https://fizz.ca/en/support

    Have a great day!

    -Ingrid, Community Moderator

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