Why can't apply my perks to 1 of my phone number

YICHEN Y.
YICHEN Y. Posts: 1 ✭✭
edited 4:59AM in My Mobile

Presently I have 3 active phone numbers under my account, all having phone and data services.
but I couldn't add perks to 1 of the 3 lines. When I look into "my settings“， options given to that line is also very limited. (roaming alarm only, no other options).
why is that?
is there a way to correct it?

Thank you

Answers

  • Mark123_2024
    Mark123_2024 Posts: 6,479 ✭✭

    You should contact the support team for that.

  • elena code xzi4t
    elena code xzi4t Posts: 11,724 ✭✭

    You cannot add a perks 6 days before the next billing cycle, is this your case?

  • alexanderluo10890
    alexanderluo10890 Posts: 434 ✭✭

    Do you mean you can add perks to two of lines and only not for the other one?

  • Gramart
    Gramart Posts: 1,205 ✭✭

    I would contact customer support for this. It doesn't seem to be something we can help you on

  • Whizz
    Whizz Posts: 24,772 admin
    edited 4:59AM

    Hello @YICHEN Y. ,

    Sorry to hear about the issue.

    I verified your account and for one of the numbers , the cycle just started today so I assume that's one of the numbers couldn`t have any rewards / perks applied to it.

    Also, I observed that another number is an end-user number, so if you want to apply the rewards, you must disable the feature by going to My plans - Manage ( for the specific number ) - Manage Permissions - Remove end user : https://fizz.ca/en/faq/how-do-i-remove-user-from-my-plan

    Since the description is a bit vague , I suggest checking the account and if you still can`t apply your rewards - kindly reach our customer service : https://fizz.ca/en/support for further investigations.

    Have a good one,
    Raul, Community Moderator

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