incredibly slow internet

Hi @jayoneill
You need to activate your connection https://fizz.ca/en/faq/how-install-my-wi-fi-modem#6

Log in to your Fizz account.

You should see a tile with your order details in the Overview section. If not, go to My settings ­>­­ Order history.

Activate your modem. It will then switch to the speed associated with your plan.

*If an installation appointment with a technician was scheduled with your Home Internet order, this step does NOT apply to you.