Impossible to buy TLC Flip at 49$
We didn't have any problem creating an account and subscribing to a cellphone plan. (not activated completely, since we are waiting for a new phone)
We tried very hard to buy a secondhand TLC Flip phone at $49 but it seems bugged and impossible. We followed recommendations by using 3 different browsers, 2 different devices, and 2 different credit cards.
Once we select our options for the phone, like paying immediately and adding a SIM card, we click to buy, and it's simply loading eternally.
It's been days, and we have enough of that nonsense. We bought a prepaid Mastercard, and it's the same result, even if the FAQ says we can use them.
Thanks for any help!
Best Answer
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Hi @JGG_697
First thing to try is to use the browser in private mode also you should know that sometimes when you buy a used phone the stock doesn’t reflect the reality therefore you end up to not be able to buy one1
Answers
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Hello JGG_697,
Welcome to Fizz, and thank you for reaching out!
I’m glad to hear that setting up your account and subscribing to a mobile plan went smoothly.
As for the issue with purchasing the secondhand TCL Flip phone, I completely understand how frustrating that must be especially after trying multiple browsers, devices, and payment methods.
I have verified your account and I was able to see that is no error on the Fizz side.
I would kindly recommend you trying incognito mode to see if you encounter the same issue.
If the situation persists after that reach out to our customer support so they can investigate and help resolve the situation. You can reach them here: https://fizz.ca/en/support
Thank you for your kind understanding and cooperation.
Have a wonderful day.
-Mihai, Community Moderator1
