Problem Buying a New Phone with Full Payment

odin
odin Posts: 5 ✭✭
edited April 14 in Your Fizz Account

I have tried to buy a new phone since last Thursday. I wanted to pay in full and reached the payment page. However, it was stuck on that page. It was so strange that it required me to input credit card info even though I have my payment setup on my account.

I have contacted support and the ticket has been escalated. So far, there is no resolution. It's so frustrated and most likely I need to go somewhere else.

Just wondering if anyone runs into a similar issue. Thanks.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,444 ✭✭

    if you already contacted the support you need only to wait sorry

  • Gramart
    Gramart Posts: 1,083 ✭✭

    Have you tried with a different browser or using a different device. At this point it's better to check with customer support though

  • odin
    odin Posts: 5 ✭✭

    I have tried different devices with different browsers. I can tell from the Developer Tools of the browser that there are errors. I have told them everything that I have found.

  • Whizz
    Whizz Posts: 24,610 admin

    Hello @odin ,

    Sorry to hear about the issue.

    I sent you an e-mail just a few moments ago, we will need an HAR file that basically monitors the network traficking on your side when you are doing the operation.

    Please send that file on the e-mail I`ve just sent to you so our team can check further what`s happening.

    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

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