Unable to make outgoing calls on ZTE WF723 Wireless Home Phone

pbreaker
pbreaker Posts: 2 ✭
in My Mobile
Hi,

I saw someone having the same problem here a while back with no solution posted, my SIM is plugged in to a ZTE WF723 home phone base. Though I can receive calls using it, I can't make any outgoing calls. I think this has something to do with VoLTE on the device, but there is no way to change these settings on the home phone base. Has anyone found a way to fix this? Outgoing calls work just fine with the SIM in other devices.

Thanks!

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,402 ✭✭

    Hi @pbreaker

    Did you try the SIm to a phone to see if it is related with the SIM, at the moment (if you are not in US) you can use the 3G therefore you are not oblige to have a VoLTE certified phone, sometime of this year the story can change since the provider they will start to fade out the 3G

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • BradDoell
    BradDoell Posts: 325 ✭✭

    Hi @pbreaker

    Although I am not familiar with the devices, perhaps it is a problem with the phone itself and the duration of the tones it is sending.

    See if holding the number down longer will help (doubtful) or if there is a setting somewhere on the phone that will produce a longer tone when the number is pressed.

    Cheers,

    Brad

  • elena code xzi4t
    elena code xzi4t Posts: 11,402 ✭✭

    Do you dial the 10 digit number?


    You will need to dial 10 digits even for local numbers.

  • G225 code IRSGE
    G225 code IRSGE Posts: 5,839 ✭✭
    edited January 5

    Hi, it's an appliance that is not supported by Fizz so it must work in 3G only. You know that 3G is coming to an end this year in Canada. So you'll have to think about replacing your system. It should work, but nothing is certain. Try to hold the tone keys longer or sometimes maybe move the base closer to a window if the signal is weak.

  • pixie_alli
    pixie_alli Posts: 1 ✭✭

    @pbreaker did you get this issue solved? I am having the exact same issue. I could make calls when the signal light was orange, but it's not turning orange anymore.

    Any help would be greatly appreciated!

    Thanks!

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 140 ✭✭

    There could be an issue with the UMTS tower(s) in your area that few others are noticing because the majority of users has moved on to VoLTE. You would have to find a cell phone without VoLTE certification (or where VoLTE can be disabled) to confirm whether it is your device's problem or the network's problem in your area.

    That being said, your ZTE device will stop working for calls later this year, so you will need to find a new solution in the medium term anyway.

  • suresh0704
    suresh0704 Posts: 13 ✭✭
    IMG_0210.png

    have you checked the network colour, Green or orange or red. As per ZTE Canada website I didn’t see Fizz/Freedom/Videotron network for this device. Maybe that could be the reason it is not supporting calls. I don't know if we can set 3G only for this device, we can set that for mobile phones.

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 140 ✭✭

    It has UMTS band 4, which is the one you need. For LTE, it is missing B7, but it is was working before, so should be alright.

    There is another explanation, maybe it does try to make the call over VoLTE now but fails somehow. That would explain the light staying green. @pixie_alli, can you receive incoming calls, same as what the OP reported a few months back?

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