Why Fizz uses Planete Courrier and not a reliable company?
One more cheap way of providing service chosen by Fizz. There are so many better company to use for shipping SIMs and phones but no, Fizz wanted to show us that if you want to be a customer you need nerves of steel. Planete courrier has no idea about what means to provide a good and reliable service.
Hey Fizz, you are not a cheap company so why does it feel you are really cheap.
Best Answer
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Hello Paulesco,
Thank you for being part of the Fizz community!
As for the situation, you have our apologies. Rest assured that we are trying our best to provide good services and delivery of SIM and phones in time. I escaladed the situation in order to improve it in the future.
We remain online 24/7 so please feel free to contact us in private whenever you have a question, following the steps from this link: https://fizz.ca/en/support
Thank you for understanding and I wish you a great day,
-Georgian0
Answers
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Hi @Paulesco
I didn't have any problem, received my SIM and this week also the phone.
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Got my phone this week as well - no issues encountered.
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Didn’t have issue to receive a phone when I’m there. But I’d you miss the delivery and need to deal with them, it seems complicated. My girlfriend ask to pick the package at their office but the package was in a truck to delivery it even if she ask to go there.
To avoid problem, be there when they delivered or it can be a nightmare.
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Still waiting for my phone
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look your tracking.
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I had it, finally.
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