why wasn't I getting the full 940mbs?

Abdelkrim B.
Abdelkrim B. Posts: 16 ✭✭
edited April 11 in Internet

I had this service for a month, and it was extremely unstable. And never reached no where near 70mb/s. anyone experienced the same issue?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,541 ✭✭
    edited April 9

    Hi @Abdelkrim B.

    How you make your tests?

    Have you tried testing with the Fizz app? It checks the speed directly from the modem, not from a device using Wi-Fi, which can introduce limitations.
    Even better, try testing the speed using a computer connected via an Ethernet cable.
    If both of these tests give you the same result, contact support and ask them to check the signal levels. https://fizz.ca/en/support

    If the test with the app and/or the cables gave you a good speed, the problem is the wifi, changing the channel or the modem location can improve the speed, but in my experience at that speed the modem is not a good option, you should consider get a personal router

    A good guide https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do

  • G225 code IRSGE
    G225 code IRSGE Posts: 5,916 ✭✭

    Hi, install the Fizz Wifi app and do the diagnostic tests.

    This speed is more easily reachable via Ethernet. 

    In WiFi you need to have a device capable of taking it.

    Do a speed test here to find out how much your ethernet connection is if possible:

    Speedtest by Ookla - The Global Broadband Speed Test

    You can have your signal verified via the support here:

    Mobile and Internet plans | Fizz

  • Mark123_2024
    Mark123_2024 Posts: 6,378 ✭✭

    It depends on the local network on which you are attached.

  • Gramart
    Gramart Posts: 1,107 ✭✭

    Did you try with the app or while being connected with an ethernet cable to the modem? If you want good performance in wifi mode, especially if you live in a big house/apt. it's better to use the modem in bridge mode ad buy a proper router to have a good wifi signal

  • Whizz
    Whizz Posts: 24,660 admin

    Hello Abdelkrim B. ,
    We are sorry to hear about the situation encountered with the internet speed. 
    After verifying your Fizz account we noticed that there is currently no home internet plan active and it was not for some months.
    In case you are having one in a different account, please reach the online customer services and they will gladly verify with you the modem signals and will assist you in finding a solution for the slow speed.
    To do that, you can simply use this link: https://fizz.ca/en/support 
    Your understanding is highly appreciated.
    Have a great day. 
    -Lavinia, Community Moderator 

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