Internet down

FizzJesus_4V43P
FizzJesus_4V43P Posts: 59 ✭✭
edited April 9 in Internet

I came back home this evening. Must had a power cut during the day. Looking at my modem all the lights are flashing except the upload so I basically don't have any connection to the internet. I was wondering how can I fix the issue or if there is some fizz problem going on in the ndg area.

Thanks

Fizz Community going strong💪

Best Answer

  • Whizz
    Whizz Posts: 24,622 admin
    Answer ✓

    Hello @FizzJesus_4V43P

    We're really sorry for the inconvenience.

    Following my verification, you have already spoken to one of my colleagues regarding the current maintenance work that is going on in your area. At this moment, I can only assure you that our technicians are working around the clock to restore the service in the shortest possible time, so you can enjoy the service that you are paying for at full capacity.
    As a useful tip, for the moment, I can only suggest you check the light "@" of your modem from time to time and if it is stable, not blinking ( lit green), your connection was restored and you will need to electrically restart the modem once more.
    To restart the modem, you can disconnect the power cable from the back, wait for 10 seconds then plug it back in.
    Here you can see more details: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    Thank you for your understanding and patience!😀

    Feel free to contact us directly for other questions https://fizz.ca/en/support

    Have a lovely day ahead!💚

    -Ingrid, Community Moderator

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