I need help with reoccuring outages
Answers
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Hi @Frectozhae
Did you try the normal troubleshooting
- Turn off the modem unplugging both devices from power, wait for about 5 minutes, then plug them back in. This can often resolve connectivity issues
- Factory reset of the modem
- Change the power outlet
- Did you check if your modem is overheating? Sometime member put a modem in a place where the modem can overheat
- contact the support to have the signal checked
Contact us
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Ask support to check your signal to validate if it complies with the standards
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Hello Frectozhae ,
Sorry to hear about the issue.
I verified your account and it looks like there`s a maintenance on the network grid in your area.
While I understand that the situation is not pleasant, our team is doing their best to re-establish the connection in your area, as I just invite you to wait and reboot the modem by unplugging it from the power outlet every few hours as shown here : https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do to check if the service has been properly restored.
What I can also advise you is to just check with the Fizz customer service : https://fizz.ca/en/support from time to time to see if the situation has been resolved, as that`s the easiest way to reach our team specifically ( other users won`t know what`s happening in your area on the forum )
Thank you for your understanding and have a good one,
Raul, Community Moderator.0
