modem broken

Vancouverotter1_
Vancouverotter1_ Posts: 1 ✭✭
edited April 2 in Internet

my modem stopped working, no lights, nothing. needs to be replaced asap!!!

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,323 ✭✭
    edited April 2

    Hi, Please make sure the modem is connected directly to an electrical wall outlet, and you are not using an extension cord for the modem's connection.

    Try the modem in another electrical outlet?

    Contact support for this here: Contact us | Fizz

  • elena code xzi4t
    elena code xzi4t Posts: 11,866 ✭✭

    Hi @Vancouverotter1_

    Did you try to connect to a different electric socket?

    If this doesn’t help, please contact the support https://fizz.ca/en/support

  • Gramart
    Gramart Posts: 1,302 ✭✭

    If you tried everything, you have to contact customer service to have it replaced since we are only users here.

  • Whizz
    Whizz Posts: 24,941 admin

    Hello Vancouverotter1_,

    Thank you for letting us know about this.

    I verified your account and I can see that you already contacted us from the support page regarding this situation. It appears that an appointment with a technician was already scheduled.

    If you have any questions or if you want to reschedule the appointment, please contact us from the support page here: https://fizz.ca/en/support

    Have a good one!
    -Vlad, Community Moderator


  • gladiatorji
    gladiatorji Posts: 2 ✭
    Sometimes, just unplug the power, it will be fine in 15 mins
This discussion has been closed.

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