The promotion is back
Misleading pricing? Broken website? Lousy billing?
TorontoTim
Posts: 2 ✭
Not sure which the answer is when on March 17 I get advertised rates of $13 for 20GB Ontario data only no voice/text etc. but am not allowed to change my plan because my billing period ends March 17.
Some lame excuse about 108 hours (?) lock down period at the end of a billing cycle. Then March 18 and the price is $19 for the same plan.
So is it intentionally misleading pricing on the website, is the website broken or is the billing system garbage? It has to be one of those things.
Some lame excuse about 108 hours (?) lock down period at the end of a billing cycle. Then March 18 and the price is $19 for the same plan.
So is it intentionally misleading pricing on the website, is the website broken or is the billing system garbage? It has to be one of those things.
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Answers
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Hi @TorontoTim
I understand your disappointment, but this is the rule—we cannot change our plan within six days of the new billing cycle.
Check the site regularly; we will likely have other promotions in the coming weeks.0 -
It definitely sounds frustrating to see a great deal, only to be blocked from switching because of an arbitrary "lockdown period," and then the price goes up right after.
Fizz’s system has always been a bit quirky with plan changes, especially around billing cycles. The 108-hour lock period seems excessive, and if it prevented you from switching to the advertised rate, it’s fair to ask whether that’s a flaw in their system or just an unfortunate policy.
Your three options (misleading pricing, a broken website, or a bad billing system) all seem possible. The best thing to do might be to contact Fizz support directly and see if they’ll honor the $13 price since you weren’t technically allowed to change your plan when it was available.
Has anyone else here had luck getting Fizz to adjust their price in a situation like this?
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Hi
I believe that @Whizz should correct or at least align the two pieces of information that do not match.
Plan change policy (EN)andHow do I change my plan?one said 4.5 the other 6 days0 -
Hey @Whizz, I noticed that the info on plan changes isn’t consistent across the site. One section says 4.5 days, while another says 6 days—which one is correct? 🤔
It would be great to have this aligned so customers aren’t confused when trying to adjust their plans. Can Fizz clarify and update the info to match?
Has anyone else noticed discrepancies like this before?
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The promotion is back
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it can be gone in a matter of seconds
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This discussion has been closed.