Porting Number Issue
I've joined fizz today, created an account, picked a plan, and chose to port my number over. I've gone through the entire process except for installing my eSim because I'm waiting for my number to be ported over.
However, it's been about 3 hours since, and I have not received anything from my current provider about confirming that I want my number ported, and my fizz account says that my activation is pending.
From my understanding, this process should take 2 hours. Am I missing a step?
However, it's been about 3 hours since, and I have not received anything from my current provider about confirming that I want my number ported, and my fizz account says that my activation is pending.
From my understanding, this process should take 2 hours. Am I missing a step?
0
Best Answer
-
Hello SalN,
After verifying your account I was able to see that your transfer has been successful and the line is fully transferred.
Try and restart your phone first then please test your line.
Here is an FAQ about it https://fizz.ca/en/faq/how-test-my-fizz-line
If the issue persists you can reach us out to https://fizz.ca/en/support
Have a wonderful day.
-Mihai, Community Moderator0
Answers
-
You need to enter the eSIM in order to start the process, but contact the support to be sure
Contact us0
This discussion has been closed.