Wifi unstable for more than a week - No update on support Ticket

Beatrice M. #23858 · March 13

Hello,

My wifi has been extremely unstable (off and on multiple times a day) for a week, and a Ticket was created on March 7, and there is still no update on it.

I have asked Support multiple times for an update, and they keep saying it's in the hands of the technicians and so they have no idea what the status is.

Is it possible to have any sort of update on this ticket? Are the technicians not accountable, and not required to give status updates?

Whizz · March 13

Hello Beatrice M. #23858,

Thank you for letting us know about this.

I want to inform you that there was a service interruption for maintenance works in your area, affecting your internet connection. However, it appears that it was resolved yesterday.

I have made the necessary verifications in our tools, and I see that your modem is currently online, and your modem signals appear to be optimal.

If you still encounter issues, please reboot your modem by unplugging the power cable on your Wi-Fi modem, make sure all the lights on the modem are off, wait thirty seconds, plug your modem back into the electrical outlet and expect a three minute delay to allow your devices to reconnect to the Wi-Fi network.

If you still encounter issues after doing this, please contact us from the support page here: https://fizz.ca/en/support

Have a good one!
-Vlad, Community Moderator