Upload speed super slow (0.10 mbps) since at least 1 week

angelo123
angelo123 Posts: 2 ✭
edited March 12 in Internet
for the past week (at least) my upload speed is hyper slow (0.10mbps), while my plan states1.5mbps

this is using ethernet cable (not wifi). modem has been rebooted several times.

thanks for the help

Best Answer

  • Whizz
    Whizz Posts: 24,495 admin
    Answer ✓

    Hello @angelo123,

    Thank you for letting us know about this.

    I have made the necessary verifications in our tools, and I see there is no unavailability declared in your sector and your modem signals appear to be optimal.

    Please make sure that the Ethernet cable you are using is not damaged. If you can, please test your connection using a different cab

    Also, please check if the coaxial cable is properly screwed at both ends or if it is damaged in any way.

    After that, reboot your modem by unplugging the power cable on your Wi-Fi modem, make sure all the lights on the modem are off; wait thirty (30) seconds, plug your modem back into the electrical outlet and expect a three minute delay to allow your devices to reconnect to the Wi-Fi network.

    You can find more information on this topic here: https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do

    I invite you to contact back if you still encounter issues after completing these steps. You can do that by sending a private message or directly from the support page here: https://fizz.ca/en/support

    Have a good one!
    -Vlad, Community Moderator

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,168 ✭✭

    Hi @angelo123

    When did you install the modem? It seems that you never activate it https://fizz.ca/en/faq/how-install-my-wi-fi-modem#6

    If this is not case, did you try to reset it?

    Find the small, recessed reset button on the back of your Fizz modem
    Using a paperclip or similar object to press the reset button.
    Hold for 10 Seconds
    Wait for Restart

    Reconfigure it like you did the first time

    If nothing help, contact the support they will further investigate your problem https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 5,665 ✭✭

    Hi ask to Fizz check signal.

  • Shmutz
    Shmutz Posts: 107 ✭✭

    How are you testing the speed?

    You should disable firewalls/antivirus and VPNs for the duration of the test.

This discussion has been closed.

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