My Internet service stopped suddenly at 8:40 am this morning (Area Montreal-Nord)

CoolDaddyMay61
CoolDaddyMay61 Posts: 2 ✭
edited March 11 in Internet
The modem is currently offline
No damage to the modem cable or coaxial plug
Modem connected directly to the wall outlet
No other coaxial socket at home, no router
No changes at all in my side.
Lights on:
Power
Down
And 5G
Rest of the lights are off
Troubleshooting:
Restarted modem
Unplugged power and coaxial cable from the modem, waited 3 minutes
Reconnected the modem, same situation, the modem continues to be in offline status.
Please help.

Best Answer

  • Whizz
    Whizz Posts: 24,495 admin
    Answer ✓

    Hello @CoolDaddyMay61,

    Thank you for letting us know about this situation.

    I have made the necessary verifications in our tools, and I see there is no unavailability declared in your sector, but your modem signals are not optimal.

    Also, your modem appears to be online at the moment, but I can see it was offline earlier.

    As you mentioned that you already followed the basic troubleshooting steps, I recommend contacting us from the support page if the issue persists. You can do that here: https://fizz.ca/en/support

    You can find more information on this topic here: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    Have a good one!
    -Vlad, Community Moderator

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