Request for a full refund!

Mehrdad_G83 · March 8

Hello Fizz Support,

I purchased a new SIM card ($15) and subscribed to a $41 monthly plan, but my activation has been stuck for the past three days. Your technical team has been working on it, but there has been no resolution, and I have not been able to use the service at all.

Since I paid for a service that I could not use due to a technical issue on your end, I would like a full refund for both the SIM card and my $41 plan fee. If a full refund is not possible, I would at least expect a refund for the unused SIM card and compensation for the lost service time.

I have been patient, but three days without a working phone is unacceptable. Please process my refund or provide an appropriate credit as soon as possible.

Thank you,
Mehrdad

Whizz · March 10

Hello Mehrdad_G83

We're really sorry for the inconvenience.

I have left a message to our dedicated team to speed up the process for you. You'll be notified via email once the Sim swap is completed, then feel free to contact us back for a refund of the days without service (since 05/03 when the activation got stuck).

Here are more details regarding Sim change https://fizz.ca/en/faq/how-can-i-change-sim-associated-my-mobile-plan

Thanks for your kind understanding and cooperation!

Feel free to contact us directly for further details https://fizz.ca/en/support

Have a lovely night!

-Ingrid, Community Moderator