Activation

Moshe B. #4719
Moshe B. #4719 Posts: 2 ✭✭
edited March 5 in My Mobile

To activate I keep getting the message "There has been an error please try again" what do I do now?

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Answers

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 152 ✭✭

    Wait two hours and try again.

  • Whizz
    Whizz Posts: 24,689 admin

    Hello Moshe B. #4719,

    Thank you for letting us know about this error.

    In this situation I recommend trying to complete the activation process using an incognito/private window.

    You can open a new mobile plan from your Fizz account under My plans section. Also, if you have too many attempts in a short period of time, it is recommended to wait at least 30 minutes before trying again.

    You can find more details on the activation process here: https://fizz.ca/en/faq/activate

    If you still encounter issues following these steps, please send a private message providing more details or contact us from the support page here: https://fizz.ca/en/support

    Have a good one!
    -Vlad, Community Moderator

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