Volte for iphone 6s+ not working

Posts: 10 ✭✭

According to documentation the 6s+ is Volte compatible and a while ago I installed the new sim from Fizz - just opened it up to verify has red lightning bolt. LTE is selected under Voice & Data but the #8378 test fails (wifi off). I've tried on Fizz and 3 FIZZ EXTs: 1 rings busy, 3 others have variations of 'can't be dialed'.

ios is up to date (15.8.3). Coincidentally, I was in the USA last wk and had data roaming on and was able to use data and text and call without issue.

A couple of days ago I phoned a credit card company and got 'this number doesn't exist' - thought that was strange, now I know why.

Can someone pls point out how to fix this? TIA!!!

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Best Answer

  • Posts: 10,772 ✭✭
    Answer ✓

    Hi

    At the moment is not supported, as users we don't know you can check regularly this FAQ

    Site faviconHow do I know if I can use my own phone with Fizz?

    Fizz will add there the phone certified or you can always call #8378 regularly

    But if I will need to guess it will not supported, since it is out of Apple support too.

    The VoLTE is used only for calls, therefore it will work for data

Answers

  • Posts: 10 ✭✭

    Thank you for your kind and helpful reply.

    Great to know data will still work - do you know if I'll still be able to text? TIA!

  • Posts: 5,403 ✭✭

    Have you activate Volte on your IPhone? IPhone 7 and more is compatible.

  • Posts: 10,772 ✭✭

    Texts, will work when texting to other iPhone since iMessage use the data, and it should work when Fizz will enable the RCS for the iPhone

  • Posts: 10 ✭✭

    Yes, when I received my new Volte sim from Fizz, like a couple of years ago now. Too bad other carriers support Volte on 6S+ (according to the internet).

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