Volte for iphone 6s+ not working

Karen L. #2840
Karen L. #2840 Posts: 10 ✭✭

According to documentation the 6s+ is Volte compatible and a while ago I installed the new sim from Fizz - just opened it up to verify has red lightning bolt. LTE is selected under Voice & Data but the #8378 test fails (wifi off). I've tried on Fizz and 3 FIZZ EXTs: 1 rings busy, 3 others have variations of 'can't be dialed'.

ios is up to date (15.8.3). Coincidentally, I was in the USA last wk and had data roaming on and was able to use data and text and call without issue.

A couple of days ago I phoned a credit card company and got 'this number doesn't exist' - thought that was strange, now I know why.

Can someone pls point out how to fix this? TIA!!!

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 10,755 ✭✭
    Answer ✓

    Hi

    At the moment is not supported, as users we don't know you can check regularly this FAQ

    https://fizz.ca/en/faq/compatible-devices

    Fizz will add there the phone certified or you can always call #8378 regularly

    But if I will need to guess it will not supported, since it is out of Apple support too.

    The VoLTE is used only for calls, therefore it will work for data

Answers