Why my add-ons data not working in Japan?

Aref
Aref Posts: 4 ✭✭
edited February 23 in My Mobile

I hope this could help others in case you need data roaming outside Canada.
i bought add-ons roaming data 1GB to use in Japan. Unfortunately it didn’t work and left me alone in a country with little English speaking people. I almost lost in the Tokyo. Indeed I made a huge mistake trusting Fizz for this. Can Fizz let me know why this happened and why it is so hard to find an agent to discuss the issue? I tried contacting Fizz but it didn’t work for me.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,150 ✭✭
    edited February 23

    Hi @Aref

    Did you enable data roaming? Is your network operator set to automatic?
    Was your phone able to receive a signal? Some frequencies in Japan are different from those in North America.

  • Whizz
    Whizz Posts: 25,254 admin

    Hello Aref ,
    After verifying your Fizz account I was not able to find any Travel Add on for Japan therefore this is why your services are not working while travelling. 
    There is a purchase however for a regular Add on for data, which is working only in your coverage zone.
    In order to buy a Travel Add on please access My plans- Manage plans- Travel Add-ons and from there follow the on-screen steps. 
    Here are more details: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options 
    The Travel Add on will be available right away therefore please make sure that the roaming option is activated on your phone. 
    In case you are still in need of assistance, you can contact our online customer service agents and they will gladly help.
    To do that, simply access this link : https://fizz.ca/en/support select the Chat option and ask for an agent. 
    Your understanding is highly appreciated.
    Have a nice day. 
    -Lavinia, Community Moderator 

This discussion has been closed.

Categories