Trying to activate new mobile plan: There has been an error. Please try again.
https://forum.fizz.ca/en/discussion/2657155/unable-to-create-new-mobile-planI'm having the same problem as
"There has been an error. Please try again."
Tried on cell phone, on wifi and using cellular data. Tried on desktop, in 3 different browsers, with 2 different credit cards.
Someone mentioned this might be a problem when ordered an eSIM only (physical would be ok).
Contacted support using chat; was just told to retry in 2h... Still happening after more than that.
Best Answer
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Hello SolaneBoo,
I'm sorry to hear that you're experiencing issues while trying to activate your new mobile plan.
I have verified your account and I have escalated the situation to our technical department to resolve.
You can follow the ticket progress by going into My settings>My tickets.
Once they will provide us with their answer, we will notify you via email.
Thank you for your kind understanding and cooperation.
Have a nice day.
-Mihai, Community Moderator2
Answers
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It happened to me too. Empty web page during activation, then this error when I tried again. After two hours or so it did work through, I was able to activate. Physical SIM card.
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Hi @SolaneBoo
If you are using a physical SIM, and you enter the SIM code, this will be locked for two hours. When you try again, please you the browser in private mode (and remember to use a referral code in order to get the 25$ credit)
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