Why are my plan changes not going through?

LEO777 · January 23

My wife and I changed my plan in November. In December, I found that the old plan was still being charged and I did not change to the new plan. I contacted customer service and found that it was a system problem that canceled my plan change and asked me to change the plan again and confirm that the plan had been successfully changed. But in January 2025, I found that the old plan was still being charged and the plan was still not changed successfully. I contacted customer service and asked me to change the plan again, but the cost of the plan had increased by $4. This is not my problem, it is a system error. I have already paid for 3 more months of the old plan. And I was charged twice in November.

Whizz · January 27

Hello LEO777

Following my verification, for November there is only one charge for your plan. You can also verify this directly from your account -> My settings -> Transaction history.

Regarding your plan change, I can see that the change has been processed and it will take effect on the 23rd of February for the total of $18 plus taxes. As per the previous agreement, once the new plan takes effect, contact us back so we can manually adjust it to $14 plus taxes.

Thanks for your kind understanding and cooperation!

For further details, feel free to contact us directly https://fizz.ca/en/support

Have a great rest of the night!

-Ingrid, Community Moderator

elena code xzi4t · January 23

Hi @LEO777

Sorry, please make a copy of your emails and send to the support,

Contact us

, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

LEO777 · January 23

elena code xzi4t

Jan 23, 2025

Hi @LEO777
Sorry, please make a copy of your emails and send to the support,
https://fizz.ca/en/support
, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

I contacted them many times, but the problem was not solved. They always asked me to change the plan again, but it failed every time, and the old plan continued to be charged. The customer service admitted that it was a system problem.

elena code xzi4t · January 23

LEO777

Jan 23, 2025

https://forum.fizz.ca/en/discussion/comment/6970498#Comment_6970498
I contacted them many times, but the problem was not solved. They always asked me to change the plan again, but it failed every time, and the old plan continued to be charged. The customer service admitted that it was a system problem.

Did you try to check at the bottom of this page

Resolving issues with Fizz

sorry I cannot write more than this

G225 code IRSGE · January 23

Hi, on the forum we can't do anything more. As it is said, only support can help you.

Phamphong · January 23

You should email them to ask again

Phamphong · January 23

copy of your emails and send to the support,

LEO777 · January 23

Screenshot_2025-01-23-12-40-44-873_com.microsoft.emmx.jpg

After I changed my plan in December, I contacted customer service and they confirmed that the plan change was successful, but the change was still unsuccessful in January.