No internet since 4pm

Mat_L
Mat_L Posts: 4 ✭
edited 3:19AM in Internet
We lost internet access around 4pm today (jan 9) and it still hasn't come back. Support told us it was due to maintenance, but I'd would like to know an approximate of when it is supposed to come back?

Best Answer

  • Whizz
    Whizz Posts: 23,691 admin
    Answer ✓

    Hello @Mat_L,

    We apologize for the uncomfortable situation you are going through.

    I can assure you that our technicians are aware of the issue and are working to resolve it as swiftly as possible.

    While we don’t have an estimated time for resolution, you can check the "@" light on your modem to monitor connection status:

    -> Flashing "@" light – The modem is reconnecting to the Fizz network.
    -> Steady "@" light – The connection is restored. At that point, please restart your modem to ensure full service. 

    You can check this FAQ for more details at point 2: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    We apologize for any inconvenience and appreciate your patience. 

    Have a good one!
    -Vlad, Community Moderator

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 4,313 ✭✭

    Try to disconnect and reconnect modem.

  • Mat_L
    Mat_L Posts: 4 ✭
    > @G225 code IRSGE said:
    > Try to disconnect and reconnect modem.

    Already did, unplugged and everything. Support told me it was due to maintenance, I would just like a timeframe of when it's going to come back
This discussion has been closed.

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