LG TV Fizz app

Cjmtl
Cjmtl Posts: 2 ✭
edited January 9 in TV
So far, the LG TV app works except for the live TV guide. Scrolling the channels is painful. It doesn't stay locked on a time slot so when a going down the list, it jumps around time slots and eventually freezes and I have to quit the app for it to work again.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,461 ✭✭

    Hi @Cjmtl

    I didn't know that the TV fizz app was available for LG thank you to let us know (at least me)

  • G225 code IRSGE
    G225 code IRSGE Posts: 4,310 ✭✭
    https://forum.fizz.ca/en/discussion/2657598/lg-tv-fizz-app

    Hi, would it be possible to uninstall and reinstall it and see if it persists. If so, indicate what the model of your LG is and send the problem directly to support for it to be sent to the appropriate person for correction.

    Thank you!

    Contact us | Fizz or send private message to @Whizz

  • Toni_code_7FU34
    Toni_code_7FU34 Posts: 8 ✭
    I had the same problem on my LG TV in my basement. The Fizz TV app requires a minimum of storage space and CPU. so of you have many apps running, you should delete a few and make sure you got enough storage space.

    You could also buy a cheap TV dongle like a Chromecast with Google TV (get the 4K version cause it has better performance in specs). Your Fizz TV app will work much better.
  • Whizz
    Whizz Posts: 23,691 admin

    Hello @Cjmtl ,

    Sorry to hear about the issue.

    First and foremost, check if the LG device is compatible ( you need a LG from 2018 with WebOS 4.0 support ) as if it`s not fully compatible you might have issues with it`s functionality.

    Reinstall the app also and even factory reset the TV to check if maybe due to an update it functions a bit slower with the app.

    Be sure that the app is also up to date as shown here :

    Mobile iOS ► 1.15.3 1865
    TV iOS ► 1.15.3 2668
    Mobile Android ► 3.1.22.685
    TV Android ►  2.1.42.205

    as more details can be found here also : https://fizz.ca/en/faq/how-connect-device-view-my-tv-content

    If you still have issues, reach our customer service on chat for further investigations.

    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

Categories