eSIM installation issue - QR code direct wrong devices
I am experiencing an issue with my eSIM installation. The QR code from the "Install my eSIM" page redirects me to "Add this plan to connect to a new mobile network." (See the attached screenshot) However, when I click on it, it only shows other devices such as Galaxy Buds, Galaxy Watch, etc., but no phone is available. (See the attached screenshots)
Due to this issue, I am unable to complete the eSIM installation and transfer my number to Fizz. I would appreciate your assistance in resolving this at the earliest.
Thank you!
Best Answer
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Hello @annafizz,
Thank you for letting us know about this.
Instead of scanning the QR code, can you please try to install your e-SIM manually using the activation code from the same section?
The steps to install your sim card can be slightly different depending on your device. Here are two examples:- Android: Settings > Network and Internet > SIM cards and cellular network
- Apple: Settings > Cellular network > Add an eSIM
You can find more information on this topic here: Install and activate an eSIM | Fizz
If you still encounter issues after doing this, please contact us from the support page here: https://fizz.ca/en/support
Have a good one!
-Vlad, Community Moderator0
Answers
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Is that redirected page from Fizz site? Fizz sells phones only for now, no watch, no earbuds, etc. Maybe try from a different browser or Incognito mode.
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Hi, take a web browser in private mode (recommend) or clear the browser cache.
If it's still a problem, see with the support.
Your printouts don't work. If only there is no personal information, you can host them on a sharing site and put the links here.
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