iMessage not connecting to phone number

Catherine S. 72852
Catherine S. 72852 Posts: 1 ✭✭
edited 12:23PM in My Mobile

I recently upgraded my phone and since moving my SIM card I have not been able to get iMessage to connect to my phone number. I chatted with support the other day they told me it was a problem on fizz end and the technical team was working on it but honestly is it going to be fixed soon? How will I know when the problem is fixed as will I have to reset everything and start over?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,427 ✭✭
    edited January 3

    Hi @Catherine S. 72852

    Did you try to log out and login again?

    Yesterday I read to post on this same problem

    for example

    https://forum.fizz.ca/en/discussion/2657492/imessage-stopped-working-with-my-fizz-number

  • cinergi
    cinergi Posts: 10 ✭✭
    edited January 4

    I was also affected by this problem since January 1st, along with others. There are a few different threads about this including the one linked above. In my case, I did not switch phones or SIM cards; my number just unregistered itself for no apparent reason. For me, the problem was resolved a few hours ago; try toggling iMessage OFF and back ON to see if it's fixed for you as well. If it's not fixed, you need to keep trying to toggle OFF/ON every once in a while. None of the other suggestions helped in my case (restarting the phone, logging out of iCloud and back in, resetting network settings, etc.)

    I'd be interested to know what the cause was - hopefully @Whizz or someone else from Fizz could advise, since clearly there are multiple people affected.

  • DoubleP
    DoubleP Posts: 11 ✭
    I concur with @cinergi, had a similar issue since Jan 1 as well, my number suddenly stopped being registered to iMessage, with error messages saying that it was unable to register when trying to connect it back in, the problem lasted a couple days. This got resolved mid afternoon Jan 3, for me. I would have been interested in understanding the reason behind the bug as well.
  • G225 code IRSGE
    G225 code IRSGE Posts: 4,271 ✭✭
    https://forum.fizz.ca/en/discussion/2657572/imessage-not-connecting-to-phone-number

    Try to close and open your phone or try airplane mode and disabled it for test.

  • Whizz
    Whizz Posts: 23,664 admin

    Hello Catherine S. 72852  ,

    Sorry to hear about the issue.

    Our colleagues sent you an e-mail reply  a few days ago , but you never reach them back.
    Could you please confirm if the issue was resolved?
    In the meantime please try to log out and log back into the Apple ID app and also make sure that you have the iMessage option enabled from your device ( it will disable normal messaging though ) , and be sure that you confirm with Apple that there are no issues on their side.

    If the situation persists, reach our customer service again for further investigations : https://fizz.ca/en/support

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

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