iMessage stopped working with my Fizz number

DoubleP
DoubleP Posts: 11 ✭
edited January 2 in My Mobile
Since yesterday, my Fizz phone number is no longer registered as able to send & receive iMessages on my iPhone. If I look in Settings > Apps > Messages > Send & Receive, my phone number is listed amonghts the available iMessage options but if I try to select it,
my I receive an iMessage Activation error, asking me to try again.

I'm still able to send & receive iMessages using my email address as the identifier.

My number works fine for calls and SMS. It's only iMessage that's suddenly having an issue. It always worked fine before; this only started yesterday.

Has there been a change on Fizz' network that would explain this?

Thanks.

Best Answer

  • Whizz
    Whizz Posts: 23,663 admin
    Answer ✓

    Hello @DoubleP,

    Thank you for lettings us know about this.

    We are sorry to hear about the situation encountered.

    Please try logging out from your Apple ID account and then log back it. By doing this, the iMessage service should reinitialize and go back to normal.

    If the issue persists after doing that, please contact us from the support page again and we will assist you further. You can do that here: https://fizz.ca/en/support

    We appreciate your understanding in this situation.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,427 ✭✭
    edited January 2

    I'm sorry to hear you're experiencing issues with iMessage on your iPhone. This problem can sometimes occur due to network or device settings. Here are some steps you can follow to troubleshoot and potentially resolve the issue:

    1. Verify iMessage Activation:
      • Go to Settings > Messages.
      • Ensure that iMessage is enabled.
      • If it's already enabled, try toggling it off, waiting a few seconds, and then toggling it back on.
    2. Check Send & Receive Settings:
      • In Settings > Messages > Send & Receive, confirm that your phone number is listed and selected under "You can receive iMessages to and reply from".
      • If your number is present but not selected, tap to select it.
      • If your number isn't listed, it indicates that iMessage hasn't activated correctly with your number.
    3. Reset Network Settings:
      • Navigate to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
      • This will reset your network settings, including Wi-Fi passwords, so ensure you have those details handy.
    4. Ensure Date and Time Are Correct:
      • Go to Settings > General > Date & Time.
      • Enable Set Automatically to ensure your device has the correct time zone.
    5. Check for Carrier Settings Update:
      • In Settings > General > About, if there's a carrier settings update available, you'll be prompted to install it.
    6. Contact Fizz Support:
      • If the above steps don't resolve the issue, there might be a problem on the carrier's end.
      • You can reach out to Fizz support through their contact page: https://fizz.ca/en/contact-us.
    7. Wait 24 hours it can be a temporary problem

    Additionally, some users have reported similar issues in the past, which were resolved after network updates or fixes from the carrier. For instance, a previous discussion on the Fizz Community Hub addressed iMessage activation problems, and a fix was deployed by Fizz to resolve the issue.

    I hope these steps help you resolve the issue with iMessage on your iPhone.

  • G225 code IRSGE
    G225 code IRSGE Posts: 4,271 ✭✭

    Hi look here too:

    Strange issue with iMessage on iPhone — Fizz Community Hub

  • DoubleP
    DoubleP Posts: 11 ✭
    nope... this is not fixing it, and looking at a few posts in the forum, it does not look like I am alone with this problem, something changed for a few Fizz accounts since jan 1, and your tech support would need to escalate to more senior level support, in my opinion
  • DoubleP
    DoubleP Posts: 11 ✭
    > @G225 code IRSGE said:
    > Hi look here too:
    > Strange issue with iMessage on iPhone — Fizz Community Hub

    I saw this and noted the similar issue... now I see that the forum moderators have closed @cinergi 's post without waiting for an actual resolution... not sure @cinergi will appreciate... I certainly wouldn’t
This discussion has been closed.

Categories