Random Ping Spikes, Lag & Rubberbanding in Games

Andy_Fizz
Andy_Fizz Posts: 2 ✭✭
edited December 24 in Internet

Anyone noticing random high ping at times and rubberbanding in games? Game will freeze and catch up after 2-3 seconds. It has been like that for the past couple of days. It's actually so annoying, fix your sh*t.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,047 ✭✭
    edited December 19

    Hi @Andy_Fizz

    Are you using the Fizz modem only or you also have your own router.

    Are you using the connection with the Ethernet cable or wifi?

    Did you already try to reboot the modem?

    Did is happening at the same time or in different time of the day /night?

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,989 ✭✭

    Hi what is your plan ?

    For play use Ethernet plug.

    Peak check virus or malware.

  • THORGAL CODE WT31T
    THORGAL CODE WT31T Posts: 6,045 ✭✭

    It would be necessary that you were connected directly with an RJ45 Ethernet cable to the router rather than using Wifi

    Maybe ask Fizz to check your coaxial signals

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,989 ✭✭

    Wifi for play not the best.

  • Bennnnq
    Bennnnq Posts: 211 ✭✭

    Some router allows you to run ping command from it, so you can rule out if it is Wifi issue.

  • Apokai
    Apokai Posts: 2 ✭
    Same issue - the modem is at fault.

    Reconfigure Fizz modem as a bridge and use your personal router.

    Lost a lot of hours to find this.
  • Whizz
    Whizz Posts: 23,491 admin

    Hello Andy_Fizz,
    We are sorry to hear about the situation encountered with your internet connection. 
    After making the necessary verifications, we were not able to find a home internet plan into your  Fizz account, therefore if you wish to receive assistance from our customer service agents you can reach them in private. 
    To do that, you can access this link: https://fizz.ca/en/support 
    Your understanding is highly appreciated.
    Have a great day. 
    -Lavinia, Fizz Team

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