Random Ping Spikes, Lag & Rubberbanding in Games
Answers
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Hi @Andy_Fizz
Are you using the Fizz modem only or you also have your own router.
Are you using the connection with the Ethernet cable or wifi?
Did you already try to reboot the modem?
Did is happening at the same time or in different time of the day /night?
You can always contact the support,
Contact us, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.2 -
Hi what is your plan ?
For play use Ethernet plug.
Peak check virus or malware.
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It would be necessary that you were connected directly with an RJ45 Ethernet cable to the router rather than using Wifi
Maybe ask Fizz to check your coaxial signals
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Wifi for play not the best.
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Some router allows you to run ping command from it, so you can rule out if it is Wifi issue.
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Same issue - the modem is at fault.
Reconfigure Fizz modem as a bridge and use your personal router.
Lost a lot of hours to find this.0 -
Hello Andy_Fizz,
We are sorry to hear about the situation encountered with your internet connection.
After making the necessary verifications, we were not able to find a home internet plan into your Fizz account, therefore if you wish to receive assistance from our customer service agents you can reach them in private.
To do that, you can access this link: https://fizz.ca/en/support
Your understanding is highly appreciated.
Have a great day.
-Lavinia, Fizz Team1
