My mobile plan is still pending activation

ptprincessery
ptprincessery Posts: 2 ✭
edited December 18 in My Mobile
I activated my new mobile plan with fizz yesterday and as of this morning it still says "pending activation" - I don't seem to be able to send or receive texts, though my internet and data seems to be working fine.

I don't know if I missed anything while activating my new sim/ phone plan, but I'd just like to know if there's anything I can do or get in contact with someone to see if there's an issue!

Best Answer

  • Whizz
    Whizz Posts: 23,479 admin
    Answer ✓

    Hello ptprincessery 

    Following my verification, a ticket to our technical team has already been opened regarding this matter. Your ticket number is #319250. You can view it and track its progress by accessing your account → My settings → My tickets.
    Once we have a response from them, we will reach out to you via email. Rest assured as they will try their best to solve this as soon as possible. Here are more details regarding port in issues https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

    Thanks for your kind understanding and cooperation!

    In the meantime, feel free to contact us directly if you have other questions https://fizz.ca/en/support

    Have a lovely rest of the night!

    -Ingrid, Community Moderator 

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