Issue with adding my credit card

ms001
ms001 Posts: 2 ✭
edited December 18 in Your Fizz Account

I never was a fizz customer, but i would like to quit another provider for fizz, the moment im on that part to add a payment method i tried with all my credit cards my personal and corporate credit cards no success says "Card Expired". which they aren't I'm trying to reach support I don't know. How can i make the payment and become a fizz customer ?! if all my cards supposably are expired and they aren't

thank you

Best Answer

  • Whizz
    Whizz Posts: 23,479 admin
    Answer ✓

    Hello ms001 

    Following my verification, a ticket to our technical team has been opened regarding this issue; they have also replied that now it should be solved, so please try adding a different credit card if you wish too. I've also noticed that one of your credit cards has been approved and added to your account.

    To view it and possibly add a different one, please access your Fizz account -> My settings -> Payment methods. Here are more details regarding updating your payment method https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

    Feel free to contact us directly if you have other questions https://fizz.ca/en/support

    Have a lovely rest of the night!

    -Ingrid, Community Moderator 


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