Data problem

adsabhj
adsabhj Posts: 2 ✭
edited December 18 in My Mobile
Hey I have a problem with my mobile plan, I payed the plan but my plan is not activated on my phone. Does someone knows why and what can I do ?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 9,095 ✭✭
    Answer ✓

    Hi @adsabhj

    Can you please give us more information?

    You have problem only with the data? If this is the case https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    If the plan is not activated in your account, did you try the phone, sometime the information are not update in the maintenance period of the site.

    Also try to restart the phone.

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 4,033 ✭✭

    Hi, make sure you have the right account for the phone you have. If you have recently activated the web plan then you have to wait for the next invoice for it to work.

    Do you see your plan and the number of gigs in your account?

    If it's been several invoices then ask the support to look into this with you to find the error.

    Is it possible to have the model of the phone?

  • StellaG
    StellaG Posts: 26 ✭✭

    I had the similar issue recently. You can reach out fizz to get a ticket for their support, which might take a while. It took me four days to get it fixed. If you are porting a number, you can also reach out to the other mobile company. They can help you to see what goes wrong in the transferring process, but not much they can do.

  • Evolz
    Evolz Posts: 34 ✭✭

    I also had similar issues. I talked to customer service and they helped solve the problem within 4 days.

  • Whizz
    Whizz Posts: 23,506 admin

    Hello @adsabhj

    Following my verification, your plan has been successfully unsuspended on 16/12, so the service should be functional.

    If the issue still persists, feel free to contact us directly https://fizz.ca/en/support

    Thanks for your kind understanding!

    Have a great day.

    -Ingrid, Community Moderator

This discussion has been closed.

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