Unable to create new mobile plan

nicoassa
nicoassa Posts: 5 ✭
edited December 2024 in My Mobile
I am unable to create a new mobile Canada plan (I live in Quebec) with an eSIM. I have tried two different browsers (Google and Edge), normal and incognito / private mode, and have tried two different credit cards (MasterCard and Visa). I have added, removed, and added again payment methods. I have ensured that home address and billing address match with credit card statement. But I keep getting this error message (red banner above): "There has been an error. Please try again." See attached photo. I chatted with Fizz support, and they were unable to help. Maybe this forum can help.

Best Answer

  • Whizz
    Whizz Posts: 26,467 admin
    Answer ✓

    Hello @nicoassa,

    Thank you for letting us know about the situation.

    I want to inform you that the issue encountered was already escalated to our technical team. You can check the status of the ticket from your Fizz account under My settings > My tickets.

    Also, you will be informed about any updates for the ticket directly via email.

    If you have any other questions or you have any updates for the ticket, please contact us from the support page here: Contact us | Fizz

    We appreciate your patience and understanding.

    Have a good one!
    -Vlad, Community Moderator

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