Mobile plan change without approval pt2
Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't find the problem yet.
Feels like being silenced. Smells fishy to me.
I can't understand why fizz closed the discussion. Here is pt1 for people interested:
Mobile plan change without approval
Bouliver
Bouliver Posts: 3 ✭✭
December 11 edited 7:37AM
Hi, I changed my plan on Nov 14 for the same plan but lower price. Now Fizz removed my data coverage and the refuse to acknowledge that I had a confirmation with the infos telling it was confirmed. They're telling I changed my plan, to remove the data but keep the same fees (which is not possible). Same happens with my spouse, MIL and SIL.
Did it happen to someone? What did you do to solve the issue? Starting to think of switching because of the issues we're facing and the gaslighting instead of dealing with the issue.
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elena code xzi4t
elena code xzi4t Posts: 8,875 ✭✭
December 11 edited December 11
Hi @Bouliver
This is very strange, do you have any email confirmation
Ask them the IP, time when this happen
Try to change again your plan, at least the next billing cycle you are ok, and now try to open a ticket
Check this page Site faviconResolving issues with Fizz
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BradDoell
BradDoell Posts: 205 ✭✭
December 11
Hi @Bouliver
I have never heard of this happening before. Did you happen to keep a copy of the chat?
Sorry this happened to you.
Brad
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Bouliver
Bouliver Posts: 3 ✭✭
December 12
Did all that, they're not able to give me the info. I opened a ticket and sent them the confirmations and chat. Since that moment, I just see that they're working on it… Let you know when and if there is any change.
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THORGAL CODE WT31T
THORGAL CODE WT31T Posts: 5,831 ✭✭
December 12
Hi
I am sorry about this bad experience I hope for you everything get well soon
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Bennnnq
Bennnnq Posts: 147 ✭✭
December 13
This is very strange, maybe you want to contact the CS again.
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Whizz
Whizz Posts: 23,393 admin
7:36AM
Hello Bouliver,
We are sorry to hear about the situation encountered with your plan change for mobile plan.
After making the necessary verifications into our tools, we noticed that the ticket opened for this matter is still being investigated by the technical department.
You can verify the ticket status by accessing My Settings- My Tickets and as soon as they will have an update, you will be notified on the email address linked with your Fizz account.
Thank you for your understanding and patience.
Have a wonderful day.
-Lavinia, Community Moderator
Answers
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Hi @Bouliver
You should read this page all of it, and you will find how to solve the problem
Sorry I cannot say more
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@Whizz please take a look and don't close the thread too early.
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Thanks for the support @Andrei_ref_R7VK1 .
@elena code xzi4t , already did. As mentioned they're telling I'm the one who did it, by selecting a plan with a price that is impossible to get by selecting the features chosen...
Let you know what comes next
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Did you read at the end of the page how to solve the problem?
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It is my next step :) thank you for the info. I was not aware of that agency since it's a first for me to have an issue with a provider. In hopes I don't have to resort to that
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Hello @Bouliver ,
Thank you for your post.
As you already mentioned, there is no update from the ticket yet. This is due to the fact that the technical department are still investigating the situation and as soon as they will have the resolution, you will receive an email from Fizz.
From verifying your Fizz account I noticed that there is only a display issue with your plan details as you are currently having the 20 GB included even though those are not displayed correctly.
The technical team will do the necessary to fix this as soon as possible.
For more details, you can read your private messages from the Forum and we can continue the conversation there.
Your understanding is highly appreciated.
Have a nice day.
-Lavinia, Community Moderator0
