Mobile plan change without approval

Bouliver
Bouliver Posts: 6 ✭✭
edited December 14 in My Mobile

Hi, I changed my plan on Nov 14 for the same plan but lower price. Now Fizz removed my data coverage and the refuse to acknowledge that I had a confirmation with the infos telling it was confirmed. They're telling I changed my plan, to remove the data but keep the same fees (which is not possible). Same happens with my spouse, MIL and SIL.

Did it happen to someone? What did you do to solve the issue? Starting to think of switching because of the issues we're facing and the gaslighting instead of dealing with the issue.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,031 ✭✭
    edited December 11

    Hi @Bouliver

    This is very strange, do you have any email confirmation

    Ask them the IP, time when this happen

    Try to change again your plan, at least the next billing cycle you are ok, and now try to open a ticket

    Check this page https://fizz.ca/en/faq/resolving-issues

  • BradDoell
    BradDoell Posts: 218 ✭✭

    Hi @Bouliver

    I have never heard of this happening before. Did you happen to keep a copy of the chat?

    Sorry this happened to you.

    Brad

  • Bouliver
    Bouliver Posts: 6 ✭✭

    Did all that, they're not able to give me the info. I opened a ticket and sent them the confirmations and chat. Since that moment, I just see that they're working on it… Let you know when and if there is any change.

  • THORGAL CODE WT31T
    THORGAL CODE WT31T Posts: 6,035 ✭✭

    Hi

    I am sorry about this bad experience I hope for you everything get well soon

  • Bennnnq
    Bennnnq Posts: 196 ✭✭

    This is very strange, maybe you want to contact the CS again.

  • Whizz
    Whizz Posts: 23,479 admin

    Hello Bouliver,
    We are sorry to hear about the situation encountered with your plan change for mobile plan.

    After making the necessary verifications into our tools, we noticed that the ticket opened for this matter is still being investigated by the technical department.

    You can verify the ticket status by accessing My Settings- My Tickets and as soon as they will have an update, you will be notified on the email address linked with your Fizz account.

    Thank you for your understanding and patience.

    Have a wonderful day.

    -Lavinia, Community Moderator   

This discussion has been closed.

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